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Patron Handbook
Damaged or Incomplete Books

CTBL inspects all of the books mailed back to us. However, you may occasionally receive a mixed, damaged or incomplete book.

If you receive a digital cartridge book that does not match the mailing container and is not what you ordered, check the box marked DAMAGED in the corner with the hole punched on the left side of the card and return the book. Call the library and we will send you another copy.

If you receive a defective cassette book, place a rubber band around any damaged cassette. Place the item on top in the mailing container, turn the mailing label over so the address in red shows, check the box marked DAMAGED in the corner with the hole punched on the left side of the card and return the book.

If you receive an incomplete cassette book, place all the tapes and a note in the mailing container, turn the mailing label over so the address in red shows and return the book.

Please do not put any strings or rubber bands, etc. on the outside of the mailing containers. This practice causes problems for the postal sorting equipment.

We make every effort to send a replacement, but sometimes a note or rubber band is overlooked. To make sure you get a replacement, please call a reader advisor right away if you receive any defective or incomplete books.

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