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Patron Handbook
Suspension of Service by CTBL

CTBL reserves the right to suspend a patron's service in two cases: non-activity for 12 months or in the event any CTBL policies are repeatedly violated.

In the case of Non-activity:
NLS requires a patron to check out at least one book per year to keep their account active. CTBL sends out letters to patrons who have had no activity in their account for at least 12 months. This serves as a reminder to the patron. If you receive one of these letters, please contact the library and let us know how you want your account handled. We hope that every patron enjoys using their account. When an account is suspended, the patron record is maintained for 5 years and a patron can reactivate the account at any time during those years. After 5 years a new application would need to be filled out to reinstate service.

When CTBL Policies are Repeatedly Violated:
Service will be suspended for a period of time only after the patron is given a written warning and has an opportunity to reply. If after reinstatement of service, abuse continues, services may be suspended again.

Please don't misuse or abuse your service. It is our pleasure to serve the patrons of CTBL. Please treat our materials, equipment and staff with the care and respect we afford our patrons.

Your borrowing privileges may be suspended if you:
  1. Repeatedly damage or deface books, equipment, mailing cases, or packing boxes.

  2. Make repeated requests for replacement of equipment or materials that have been damaged through carelessness, abuse, or unauthorized repair.

  3. Have a large number of overdue books or magazines, or repeatedly lose books and magazines.

  4. Repeatedly use obscene, harassing, degrading or threatening language or behavior to any CTBL staff member(s).

  5. Repeatedly loan books, magazines, or equipment to other persons.

  6. Ignore other policies described in this document.
If it appears that you have misused service in any way, a CTBL staff member will first discuss the problem with you by telephone or in person. We will then send you a letter that states the problem and provides an opportunity for you to respond by a certain date.

To avoid suspension, you must contact CTBL before the scheduled suspension date and be prepared to explain why suspension should not take place. If misuse of service continues, CTBL will send a notice suspending your service.

The suspension period will not exceed 6 months. Service will resume after the suspension ends. You will be notified by mail that your service will return to normal and restart.

If service abuse recurs, a second written communication will be sent to the patron citing the earlier warning letter, listing examples of recurring abuse and giving the patron an opportunity to reply by a certain date. To avoid suspension, you must contact CTBL before the scheduled suspension date and be prepared to explain why suspension should not take place. If misuse of service continues, CTBL will send a notice suspending your service.

When the service is resumed, a letter will be sent to the patron notifying him/her of the resumption of service and reminding the patron that further recurrences will result in another suspension of service, as it relates to the documented abuse.

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